Refund policy

Returns and refunds

Treasured Energies currently ships within Australia only. We do not offer international shipping or accept international returns.

Change-of-mind returns

Because our crystals, minerals, jewellery, and spiritual pieces are individually selected and often unique, we do not accept change-of-mind returns or provide discretionary exchanges for:

  • Incorrect selection
  • Personal preference
  • Orders placed in error
  • Changes of mind
  • Natural variations that were disclosed in the product listing

Please choose carefully and review the product description, photographs, measurements, and any disclosed natural variations before placing your order.

Faulty, damaged, missing, or incorrect items

Nothing in this policy limits your rights under the Australian Consumer Law.

If an item is faulty, damaged, unsafe, significantly different from its description, incorrect, or otherwise does not meet a consumer guarantee, please contact us as soon as possible at shop@treasuredenergies.com.au.

For obvious damage caused during delivery, please contact us within 14 days where reasonably possible, with your order number and clear photographs of the item and packaging. This timeframe does not limit any rights you may have under the Australian Consumer Law, including rights relating to problems discovered later.

Please do not return an item without contacting us first and receiving return instructions. We may request photographs or ask that the item be returned for assessment.

Where a remedy is required under the Australian Consumer Law, we will provide the appropriate remedy. Depending on the circumstances, this may include a repair, replacement, refund, or other remedy permitted by law. For a unique crystal or other one-of-a-kind item, a replacement may not be possible.

For an approved consumer-guarantee claim, we will handle reasonable return costs as required by law. We do not charge restocking fees and do not offer discretionary exchanges for change-of-mind requests.

Approved refunds will generally be issued to the original payment method within 10 business days after the return or required evidence has been reviewed. Your bank or payment provider may take additional time to process the refund.