Shipping & Returns
SHIPPING & RETURNS
PREPARING YOUR ORDER
We take great care with every parcel we send, and we want your order to reach you as quickly as possible.
As a small, passionate team, every order receives our full attention. Please allow 1–3 business days for processing. During sale and peak periods, processing times may be slightly longer — we appreciate your patience!
DOMESTIC SHIPPING — AUSTRALIA
Shipping costs are calculated at checkout based on the weight and destination of your order. You'll see your exact shipping options and costs before completing your purchase.
All orders are dispatched via Australia Post, with Standard (Parcel Post) and Express delivery options available at checkout.
INTERNATIONAL ORDERS
International shipping to the United States and New Zealand is coming soon. Selected products will be available with Australia Post International Standard and International Express delivery, with rates calculated at checkout based on parcel weight and destination. Until these markets officially launch, international checkout remains unavailable.
TRACKING YOUR ORDER
Once your order has been dispatched, you'll receive a confirmation email with your Australia Post tracking number so you can follow your parcel every step of the way.
PRODUCT VARIATIONS
All sizes and measurements are approximate. Because our crystals are natural and handcrafted, no two pieces are identical — this is part of their beauty. Natural inclusions, fractures, and internal markings are inherent characteristics of genuine stones and are not considered defects.
RETURNS & REFUNDS
Your satisfaction matters to us. Please note that we do not offer refunds or accept returns for change of mind. Returns are accepted only where an item is confirmed faulty or arrives damaged.
If your order arrives with missing or damaged items, please contact us within 48 hours of receiving your shipment. If you are required to sign for delivery, please inspect your parcel at the time of receipt — ensure the number of parcels matches your order and that packaging is undamaged. Any loss or damage must be noted with the delivery driver at the time of signing.
Please reach out to us before sending any items back. Items returned without prior approval will not be accepted.
To start a return, contact us at shop@treasuredenergies.com.au
Please note: Shipping costs are non-refundable. Return shipping is at the customer's expense.
DAMAGES & INCORRECT ITEMS
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect, so we can make it right.
REFUND PROCESSING
Once your return is received and inspected, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 15 business days have passed since your return was approved, please contact us at shop@treasuredenergies.com.au
STILL HAVE QUESTIONS?
We're happy to help — reach out to us at shop@treasuredenergies.com.au
