Frequently Asked Questions
About our Images
At Treasured Energies, we love creativity! Some of our social media and product listing images include AI-assisted visuals — we find it a fun and expressive way to bring the energy of our crystals to life.
That said, every product you see in our store always includes real photography taken by us, so you know exactly what you're receiving. No surprises — just beautiful crystals, as they truly are.
Are your crystals ethically sourced?
Every crystal in our collection is hand-selected with intention — not sourced in bulk or purchased unseen. Over the years, we've built trusted relationships with reputable miners and suppliers, developing a deep understanding of quality, authenticity, and ethical sourcing.
Each piece listed is individually photographed before it reaches you, so what you see is exactly what you receive. If a crystal doesn't meet our standard, it simply doesn't make it to the store.
Will I receive the exact piece ordered online?
For individually listed crystals, you will receive the exact piece shown in the photographs. For bulk or size-based listings — such as palmstones, tumblers, gift packs, rollers and jewellery — your piece is intuitively chosen with care.
What if I receive the wrong item?
If you receive an incorrect item, please contact us within 7 days of delivery and we'll make it right promptly
Do you accept returns?
We want you to love your purchase. Returns and refunds are accepted only for faulty items — we are unable to offer refunds or exchanges for change of mind.
For any shortages or damage upon arrival, please notify us within 48hrs of receiving your order. If signing for a delivery, check that the number of boxes matches your order and that packaging is in good condition — any damage should be noted with the delivery driver at the time of receipt.
Please contact us by email before returning any items. Please note that original shipping costs are non-refundable, and return shipping is at the customer's expense.
All product dimensions and sizes are approximate. We take care to ensure measurements are as accurate as possible, though please note that no two pieces are identical — each item is handcrafted and unique. Natural inclusions, fractures, and internal markings are inherent characteristics of genuine crystals and do not diminish their quality or energetic value.
Can I Change My Order?
Please contact us as soon as possible via our Contact page and we'll do our best to accommodate your request before dispatch
Shipping & delivery
Most orders are dispatched within 1–3 business days of payment being processed and cleared. During periods of high demand, dispatch may take slightly longer — if any delays arise, we'll reach out to you directly via email.
If you need your order urgently, please contact us at shop@treasuredenergies.com.au with your required delivery date and we'll do our best to accommodate you.
Estimated delivery within Australia is 2–8 business days via Australia Post. Express Post is also available at checkout for faster delivery.
If your order hasn't arrived, please get in touch within 30 days of your order date so we can investigate.
Will my Crystal come with a stand?
Crystals are only included with a display stand when explicitly stated in the product title. As stand preferences vary, they are otherwise sold separately. Browse our full range of available stands to find the perfect match for your piece.
Will my Crystal come with figurines used in images?
Crystals do not include any additional figurines or props featured in imagery
What do you mean by crystal properties and benefits?
The properties and benefits described throughout our store reflect widely held metaphysical and spiritual beliefs within the crystal healing community — not scientific or medical claims. Crystal healing is a personal and intuitive practice with a rich history across many cultures and traditions. To learn more about our approach, visit our Our Beliefs About Crystal Healing page.